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Privacy Policy

Committed to Protecting Your Privacy

Privacy Policy

Your Privacy Matters

Last updated: 4 November 2026

CS21 Design Pte Ltd (“CS21 Design”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit https://cs21design.com/, contact us or engage our services.

We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable requirements. 

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Contact details: Your name, email address, telephone number and company name.

  • Project information: Property or site address, project requirements, preferred design, budget, drawings, photographs and other information you provide.

  • Communication records: Enquiries, feedback and correspondence through our website, email, telephone or messaging channels.

  • Transaction information: Billing details, payment records and information required to manage an engagement.

  • Technical information: IP address, browser type, device information and website usage data collected through server logs, cookies or similar technologies, where used.

Please provide only information relevant to your enquiry or project. If you provide another person’s personal data, please ensure you are authorised to do so and have informed them of the relevant purposes.

2. How We Use Your Personal Data

We may use your personal data to:

  • Respond to enquiries and arrange consultations or site visits.

  • Understand your requirements and prepare proposals, designs and quotations.

  • Deliver and coordinate our design, carpentry, fabrication, fit-out, project management, exhibition, MEP and aftercare services.

  • Manage contracts, billing, payments and customer support.

  • Maintain and improve our website and services.

  • Protect our systems, prevent misuse and resolve disputes.

  • Meet legal, regulatory and record-keeping requirements.

Where required, we will obtain your consent before collecting, using or disclosing your personal data. We may also process personal data without consent where permitted or required by law.

3. Marketing Communications

If we send promotional messages, we will obtain consent where required and comply with applicable marketing requirements.

You may withdraw your consent to marketing communications at any time by using the unsubscribe option provided or contacting us at cs@cs21design.com.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use our pages.

Where analytics or advertising tools are used, we will provide relevant information and obtain consent where required.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

5. Disclosure of Personal Data

Where necessary for the purposes described in this policy, we may share relevant personal data with:

  • Employees and authorised personnel involved in your enquiry or project.

  • Contractors, suppliers, consultants and project partners supporting service delivery.

  • Website hosting, IT, communication and other service providers.

  • Professional advisers, including accountants, auditors and legal advisers.

  • Government authorities or other parties where disclosure is required or permitted by law.

We limit disclosures to what is reasonably necessary and require service providers handling personal data on our behalf to apply appropriate safeguards.

6. Transfers Outside Singapore

Some service providers may store or process personal data outside Singapore. Where personal data is transferred overseas, we will take appropriate steps to ensure it receives a standard of protection comparable to that required under the PDPA.

7. Protection and Retention

We take reasonable technical and organisational measures to protect personal data against unauthorised access, use, disclosure, alteration or loss. However, no online transmission or storage system is completely secure.

We retain personal data only while it is needed for the purposes for which it was collected, or for legitimate business or legal requirements. When it is no longer needed, we will securely dispose of it or anonymise it.

Where a data breach requires notification under applicable law, we will notify the relevant authority and affected individuals as required.

8. Access, Correction and Withdrawal of Consent

You may contact us to:

  • Request access to personal data we hold about you and information about its use or disclosure.

  • Request correction of inaccurate or incomplete personal data.

  • Withdraw your consent to the collection, use or disclosure of your personal data.

  • Raise a privacy question or complaint.

Requests are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding. If an access fee applies, we will inform you beforehand.

Withdrawing consent may affect our ability to respond to your enquiry or provide certain services. We will explain the likely consequences when you make your request.

9. Third-Party Websites

Our website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies. Please review those policies before submitting personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or applicable requirements. The latest version will be published on this page with an updated revision date. Where required, we will notify you of relevant changes and obtain fresh consent.

11. Contact Us

For privacy enquiries, requests or complaints, please contact:

CS21 Design Pte Ltd
Attention: Data Protection Officer
Email: cs@cs21design.com
Telephone: +65 6288 3955
Address: 101 Woodlands Ave 12, #06-19/20/21/22 Polaris, Singapore 737719